Emergency

For Service Call: (630)-954-1300 24 Hours a Day

• During normal business hours, which are 8:00 a.m. to 5:00 p.m. Monday through Friday, you will get the automated message. Press 1 for Service and tell the operator that your call is a Service Call. After hours, when you get the answering service, tell the operator that your call is a Service Call.
• Inform the operator if you need emergency service (same day response) or if it is non-critical (next business day response).
• Describe the nature of the problem in simple terms (remember you are talking to a non-technical person at this point.)
• In order to receive a return call, please give your name, phone number and/or any cell phone or pager number where you may be reached.

Please Do Not:
Page or leave a voicemail.

Our Promise:

• We will respond to all emergency calls with a return phone call within two (2) hours (during normal business hours) and four (4) hours (after business hours). Please see terms and conditions.
• We will respond to all non-critical service calls by the next day.
• If we do not get back to you in the promised time frame or you are not satisfied with our service for any reason, please call and ask to speak to Craig Nowicki [Service Manager], Dan Nemeth [Operations Manager], or Dave Dickerson [President]. Ask the operator to page us if we are not available.

For Non-Emergency Service, Please Go Here

Download our complete policy (PDF format)